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OUR CUSTOMER TESTIMONIALS

ER24

I want to make use of this opportunity to thank you from the bottom of my heart. I have learned a lot about OutProsys as a company and the work you guys are doing. It was an absolute honour working with each and every one of you. Your willingness to have always assisted me when needed has never gone unseen. Keep up the good work and thank you for everything. (Email - 31Aug18)
Wilma Van Wyk (Billings Supervisor)


Gladstone Brookes (UK)

Your service has been of great benefit to us and it is our plan to increasingly use what has been a very reliable and accurate service from OutProsys. We are VERY satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 04Oct17)
Jason Moore (Ops Manager)


Clicks Group

OutProsys started processing the Clicks Clubcard Enrolment forms in 2009. We have been very happy with the work we have done together and will continue to use your service and recommend your business to others. (Customer Survey - 15Mar17)
Robert Ferns (Business Development Executive)


Avocado Vision

The service has been excellent. Queries we have had are handled on time. We are very happy with the service we get and will continue to recommend your data capture services to others. We are very satisfied with the your quality, turnaround and pricing. (Customer Survey - 25Jan17)
Pertunia Dikgale (Data Manager)


MHA Management Holdings (SA)

OutProsys started processing for us in 2008. Always a pleasure to work together. Very efficient with accurate planning and pricing on capture forms. We are satisfied with the quality and overall service. We will continue to use your service and recommend your data capture services to others. (Customer Survey - 01Dec16)
Jannie Smit (IT Manager)


NBC Holdings (Pty) Ltd

Great service and communication. Daniel & team are quick to respond to issues and notify us whenever odd data-related issues are picked up. All works out very well. We are satisfied with the quality, turnaround, pricing and overall service. We will continue to use your service and recommend your services to others. (Customer Survey - 30Nov16)
Brendan Dale (Lead Developer)


Millward Brown

Our experience with OutProsys has been nothing short of excellent on all levels. Since we started dealing with them some years ago, we have not looked back. They are proactive, responsive and will immediately address any problems, together with communicating a process they’ve put in place to ensure it doesn’t happen again. (Customer reference - 6Apr16)
Desre Mann (Operations Director Africa & Middle East Consumer Insights)


Avocado Vision

We are satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and happy with overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 03Mar15)
Pertunia Dikgale (Data Manager)


Ernst and Young (SA)

I am very happy with the entire service offering from OutProsys. OutProsys delivers excellent service in an extremely efficient manner with a great turnaround time. I was very impressed with the willingness to accommodate us at very short notice and for always being very professional in their approach. Well done and we will be using OutProsys as our only service provider going forward. (Customer Survey - 07May15)
Asterico Adams (Manager: Forensic Technology & Discovery Services)


Gold (SA)

Always willing to assist and to give an explanation to me when I didn't understand coding. I have been very satisfied with accuracy, turnaround, layout and format of completed data. (Customer Survey - 22Oct13)
Sharon Rumble (Research & Assessment Analyst)


Clicks Group

We continue to be satisfied with your completeness, accuracy, validity, quality, turnaround, pricing and overall service we receive. We are very happy to be working with you and will continue to use your service and recommend your data processing services to others. (Customer Survey - 30Dec16)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)


One

Really impressed with the service provided and the overall quality of work. Would certainly recommend your services and consider you for future projects. Overall we have been very satisfied with quality, turnaround, layout and format of the completed data. (Customer Survey - 17Jul13)
David Cole (International Digital Director)


Pure Survey

Good so far, we have more business lined up for you! We have been satisfied with the accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Alistair Walmsley (Senior Research Manager)


CTI Education Centre

We have been satisfied with the quality, pricing, completeness, accuracy, validity, turnaround and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Christopher Bothma (Procurement Director)


Millward Brown

What is the nature of the work OutProsys does for you? "We scan our questionnaires to them, so that they can capture all the data and send it back to us." Quality of service provided? "I can only say it's EXCELLENT." How responsive were they? "They continue to respond to any queries/problems very speedily. Also, if there was a problem on their side, they do a full investigation and get back to you on what happened, and what steps have been put in place to ensure it doesn't happen again". Did the work they did involve managing secure/confidential data? Were you satisfied with their process for ensuring the data remained secure? "Yes. Most definitely." Did they complete the work to budget and time scale? "Always." Was the output delivered to a high standard? "Yes." Did you have any complaints when working with them. If so, how was this resolved? "We haven't had many issues, when we do, they fix the problem very quickly (see above on responsiveness)." Would you use them again? "Absolutely" (Reference 30Jan13)
Desre Mann (Millward Brown: Operations Director)


Spur Group

"Good service and communication. When issues arise they are dealt with effectively and efficiently". You deliver what you say you will and we will continue to use your services and recommend them to others. On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. (Customer Survey - 01Nov12)
Lara Browne (Spur Group: Brand Manager)


Greenfields

We are very satisfied with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. Very nice dealing with a professional organisation. (Customer Survey - 04Sep12)
Bradley Futter (Research & Business Development Manager)


Clicks Group

"Very helpful and professional" On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. We confirm that we will continue to use your services and recommend them to others. You deliver what you say you will. (Customer Survey - 29Aug12)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)


PicknPay (SA)

"We are satisfied with the accuracy, completeness, validity and quality of your data as well as your turnaround, pricing and overall service levels. We will continue to use your service and will recommend your data capture services to others" "The launch of smart shopper went way beyond our expectation on sign up which channeled challenges into OutProsys. This made it very difficult to deliver on what was expected and also created problems. My comment would be the way that OutProsys worked through the problems. Proactive and open communication with options/alternatives presented to us. You were also always true to what you believed in terms of data integrity and pushed back appropriately when you believed solutions were not right for PnP. Due to this I believe we have a more robust data base than we could have potentially ended up with!" (Customer Survey - 05Dec11)
Steve Hoban (General Manager Smart Shopper)


PSI Botswana

Professional and very helpful. Very satisfied with layout and format of completed data. (Customer Survey - 10Mar11)
Dr Iris Halldorsdottir (Assistant Research Manager)


Ipsos Markinor (SA)

Very satisfied with overall service. Hope to continue using OutProsys in the future. (Customer Survey - 10Mar11)
Heather Jones (Data Processing Quality Manager)


Gold (SA)

Been thoroughly pleased. Very professional. We are very satisfied with your data capture accuracy, completeness, validity, turnaround, quality, pricing and overall service received. We will continue to use your data processing services and recommend them to others." (Customer Survey - 02Dec10)
Karolyne Beets (Quality Assurance Manager)


Bester Burke Underground

Very satisfied with accuracy, completeness, validity, turnaround, layout and format of completed data. Professional, thorough and friendly. (Customer Survey - 29Nov10)
Nina H\E4rle (Radio Producer / Art Buyer)


Ipsos Markinor (SA)

"Very Professional. We are very staisifed with the overall quality and price of your data processing as well the layout and format of your output data. We have never experienced any problems in dealing with OutProsys and will recommend your data capture and processing services to others." (Customer Survey - 22Apr10)
Wayne Mallalieu (Data Operations Manager)


Matie Advantage (SA)

"Excellent service, quick response. We are very satisfied with your data capture completeness, validity, quality, turnaround and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 08Mar10)
Rickus Cerfonteyn (Technical Support)


Millward Brown (SA)

"Very good - you deliver what you say you will. We are very satisfied with your data capture validity, turnaround, web portal, accuracy, completeness and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jamiela Fakir-Moerat (DP Manager)


Sun International (Southern Africa)

"Excellent customer service! We are very satisfied with the overall quality of your data processing, turnaround and pricing. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jana Kotze (Digital Marketer)


Mortality Manifest (UK)

"Very good. You delivered what you say you will. We are very satisfied with your data capture validity, accuracy, completeness as well as your overall quality, turnaround and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Graham Wilson (Director)


Compuscan (Southern Africa)

"The quality of their data capture is outstanding and their turnaround is in-line with our expectations, we would have no hesitation in recommending their data processing services." (Customer Survey - 23Jun09)
Frank Lenisa (Marketing Director)


Shoprite (Southern Africa)

"We are very satisfied with every aspect of your service including: data capture turnaround, validity, completeness, pricing, accuracy and your overall quality and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 19Jun09)
L du Plessis (DPO Manager)


Ackermans (SA)

"Very satisfied. Pickup and delivery always as requested." (Customer Survey - 09Jun09)
Dinan Griebenow (Systems Administrator)


3iSolutions (SA)

"Thanks to your teams outstanding professional service we were able to complete this project with time to spare without exhausting internal management resources. Brilliant job guys!!!" (Customer Survey - 01Jun09)
Clifton Hammond (Head of Operations)


Builders Warehouse & Builders Express (SA)

"Satisfied with pricing and very satisifed with the completeness, accuracy, quality, turnaround and overall service. We will continue to use your data capture services and will recommend them to others." (Online Survey - 23Feb09)
Elzette van Niekerk (Production Manager)


Allan Gray Orbis Foundation (SA)

"Very approachable, efficient and good communicators. We are satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and would recommend your data capture services to others." (Online Survey - 12Dec08)
Stephanus de Kock (Projects Officer)


Abacus (UK)

"OutProsys are the only offshore agents we would ever use." (Customer Survey - 03Nov08)
Ian Laken (Director of Operations)


Compuscan (Southern Africa)

"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 29Oct08)
Frank Lenisa (Marketing Director)


MHA Management Holdings (SA)

"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 28Oct08)
Shaun Pesskin (Managing Director)


Trutac (UK)

"TruTac have worked in partnership with OutProsys for over 7 years. The data capture services they provided us over this period have been of an excellent quality combined with a consistant turnaround delivery of less than 24 hours. The management team at OutProsys has always been ready and willing to adapt their service supplied as our business needs have changed. They have also offered support through new software development as it has become necessary. I would have no hesitation in recommending their data capture and data analysis services to other businesses and organisations that require an accurate and reliable level of document processing." (Customer Survey - 08Nov07)
Lorna Deans (Operations Manager)


Abacus (UK)

"OutProsys always provides our document processing work on time and to a high level of quality, which is a big improvement on other offshore BPO suppliers we have used previously. We have been using OutProsys for the past 5 years, this has allowed us to significantly optimise the cost, quality and schedule of delivery of our document processing business. When visiting their facilities we have been impressed by the working environment and management structure which inspires confidence in their service. We would be happy to provide any further information required and confirm that we will continue to work exclusively with OutProsys where we have an offshore data processing requirement." (Customer Survey - 08Nov07)
Ian Laken (Director of Operations)


BACK

OUR CUSTOMER TESTIMONIALS

ER24

I want to make use of this opportunity to thank you from the bottom of my heart. I have learned a lot about OutProsys as a company and the work you guys are doing. It was an absolute honour working with each and every one of you. Your willingness to have always assisted me when needed has never gone unseen. Keep up the good work and thank you for everything. (Email - 31Aug18)
Wilma Van Wyk (Billings Supervisor)


Gladstone Brookes (UK)

Your service has been of great benefit to us and it is our plan to increasingly use what has been a very reliable and accurate service from OutProsys. We are VERY satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 04Oct17)
Jason Moore (Ops Manager)


Clicks Group

OutProsys started processing the Clicks Clubcard Enrolment forms in 2009. We have been very happy with the work we have done together and will continue to use your service and recommend your business to others. (Customer Survey - 15Mar17)
Robert Ferns (Business Development Executive)


Avocado Vision

The service has been excellent. Queries we have had are handled on time. We are very happy with the service we get and will continue to recommend your data capture services to others. We are very satisfied with the your quality, turnaround and pricing. (Customer Survey - 25Jan17)
Pertunia Dikgale (Data Manager)


MHA Management Holdings (SA)

OutProsys started processing for us in 2008. Always a pleasure to work together. Very efficient with accurate planning and pricing on capture forms. We are satisfied with the quality and overall service. We will continue to use your service and recommend your data capture services to others. (Customer Survey - 01Dec16)
Jannie Smit (IT Manager)


NBC Holdings (Pty) Ltd

Great service and communication. Daniel & team are quick to respond to issues and notify us whenever odd data-related issues are picked up. All works out very well. We are satisfied with the quality, turnaround, pricing and overall service. We will continue to use your service and recommend your services to others. (Customer Survey - 30Nov16)
Brendan Dale (Lead Developer)


Millward Brown

Our experience with OutProsys has been nothing short of excellent on all levels. Since we started dealing with them some years ago, we have not looked back. They are proactive, responsive and will immediately address any problems, together with communicating a process they’ve put in place to ensure it doesn’t happen again. (Customer reference - 6Apr16)
Desre Mann (Operations Director Africa & Middle East Consumer Insights)


Avocado Vision

We are satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and happy with overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 03Mar15)
Pertunia Dikgale (Data Manager)


Ernst and Young (SA)

I am very happy with the entire service offering from OutProsys. OutProsys delivers excellent service in an extremely efficient manner with a great turnaround time. I was very impressed with the willingness to accommodate us at very short notice and for always being very professional in their approach. Well done and we will be using OutProsys as our only service provider going forward. (Customer Survey - 07May15)
Asterico Adams (Manager: Forensic Technology & Discovery Services)


Gold (SA)

Always willing to assist and to give an explanation to me when I didn't understand coding. I have been very satisfied with accuracy, turnaround, layout and format of completed data. (Customer Survey - 22Oct13)
Sharon Rumble (Research & Assessment Analyst)


Clicks Group

We continue to be satisfied with your completeness, accuracy, validity, quality, turnaround, pricing and overall service we receive. We are very happy to be working with you and will continue to use your service and recommend your data processing services to others. (Customer Survey - 30Dec16)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)


One

Really impressed with the service provided and the overall quality of work. Would certainly recommend your services and consider you for future projects. Overall we have been very satisfied with quality, turnaround, layout and format of the completed data. (Customer Survey - 17Jul13)
David Cole (International Digital Director)


Pure Survey

Good so far, we have more business lined up for you! We have been satisfied with the accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Alistair Walmsley (Senior Research Manager)


CTI Education Centre

We have been satisfied with the quality, pricing, completeness, accuracy, validity, turnaround and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Christopher Bothma (Procurement Director)


Millward Brown

What is the nature of the work OutProsys does for you? "We scan our questionnaires to them, so that they can capture all the data and send it back to us." Quality of service provided? "I can only say it's EXCELLENT." How responsive were they? "They continue to respond to any queries/problems very speedily. Also, if there was a problem on their side, they do a full investigation and get back to you on what happened, and what steps have been put in place to ensure it doesn't happen again". Did the work they did involve managing secure/confidential data? Were you satisfied with their process for ensuring the data remained secure? "Yes. Most definitely." Did they complete the work to budget and time scale? "Always." Was the output delivered to a high standard? "Yes." Did you have any complaints when working with them. If so, how was this resolved? "We haven't had many issues, when we do, they fix the problem very quickly (see above on responsiveness)." Would you use them again? "Absolutely" (Reference 30Jan13)
Desre Mann (Millward Brown: Operations Director)


Spur Group

"Good service and communication. When issues arise they are dealt with effectively and efficiently". You deliver what you say you will and we will continue to use your services and recommend them to others. On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. (Customer Survey - 01Nov12)
Lara Browne (Spur Group: Brand Manager)


Greenfields

We are very satisfied with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. Very nice dealing with a professional organisation. (Customer Survey - 04Sep12)
Bradley Futter (Research & Business Development Manager)


Clicks Group

"Very helpful and professional" On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. We confirm that we will continue to use your services and recommend them to others. You deliver what you say you will. (Customer Survey - 29Aug12)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)


PicknPay (SA)

"We are satisfied with the accuracy, completeness, validity and quality of your data as well as your turnaround, pricing and overall service levels. We will continue to use your service and will recommend your data capture services to others" "The launch of smart shopper went way beyond our expectation on sign up which channeled challenges into OutProsys. This made it very difficult to deliver on what was expected and also created problems. My comment would be the way that OutProsys worked through the problems. Proactive and open communication with options/alternatives presented to us. You were also always true to what you believed in terms of data integrity and pushed back appropriately when you believed solutions were not right for PnP. Due to this I believe we have a more robust data base than we could have potentially ended up with!" (Customer Survey - 05Dec11)
Steve Hoban (General Manager Smart Shopper)


PSI Botswana

Professional and very helpful. Very satisfied with layout and format of completed data. (Customer Survey - 10Mar11)
Dr Iris Halldorsdottir (Assistant Research Manager)


Ipsos Markinor (SA)

Very satisfied with overall service. Hope to continue using OutProsys in the future. (Customer Survey - 10Mar11)
Heather Jones (Data Processing Quality Manager)


Gold (SA)

Been thoroughly pleased. Very professional. We are very satisfied with your data capture accuracy, completeness, validity, turnaround, quality, pricing and overall service received. We will continue to use your data processing services and recommend them to others." (Customer Survey - 02Dec10)
Karolyne Beets (Quality Assurance Manager)


Bester Burke Underground

Very satisfied with accuracy, completeness, validity, turnaround, layout and format of completed data. Professional, thorough and friendly. (Customer Survey - 29Nov10)
Nina H\E4rle (Radio Producer / Art Buyer)


Ipsos Markinor (SA)

"Very Professional. We are very staisifed with the overall quality and price of your data processing as well the layout and format of your output data. We have never experienced any problems in dealing with OutProsys and will recommend your data capture and processing services to others." (Customer Survey - 22Apr10)
Wayne Mallalieu (Data Operations Manager)


Matie Advantage (SA)

"Excellent service, quick response. We are very satisfied with your data capture completeness, validity, quality, turnaround and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 08Mar10)
Rickus Cerfonteyn (Technical Support)


Millward Brown (SA)

"Very good - you deliver what you say you will. We are very satisfied with your data capture validity, turnaround, web portal, accuracy, completeness and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jamiela Fakir-Moerat (DP Manager)


Sun International (Southern Africa)

"Excellent customer service! We are very satisfied with the overall quality of your data processing, turnaround and pricing. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jana Kotze (Digital Marketer)


Mortality Manifest (UK)

"Very good. You delivered what you say you will. We are very satisfied with your data capture validity, accuracy, completeness as well as your overall quality, turnaround and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Graham Wilson (Director)


Compuscan (Southern Africa)

"The quality of their data capture is outstanding and their turnaround is in-line with our expectations, we would have no hesitation in recommending their data processing services." (Customer Survey - 23Jun09)
Frank Lenisa (Marketing Director)


Shoprite (Southern Africa)

"We are very satisfied with every aspect of your service including: data capture turnaround, validity, completeness, pricing, accuracy and your overall quality and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 19Jun09)
L du Plessis (DPO Manager)


Ackermans (SA)

"Very satisfied. Pickup and delivery always as requested." (Customer Survey - 09Jun09)
Dinan Griebenow (Systems Administrator)


3iSolutions (SA)

"Thanks to your teams outstanding professional service we were able to complete this project with time to spare without exhausting internal management resources. Brilliant job guys!!!" (Customer Survey - 01Jun09)
Clifton Hammond (Head of Operations)


Builders Warehouse & Builders Express (SA)

"Satisfied with pricing and very satisifed with the completeness, accuracy, quality, turnaround and overall service. We will continue to use your data capture services and will recommend them to others." (Online Survey - 23Feb09)
Elzette van Niekerk (Production Manager)


Allan Gray Orbis Foundation (SA)

"Very approachable, efficient and good communicators. We are satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and would recommend your data capture services to others." (Online Survey - 12Dec08)
Stephanus de Kock (Projects Officer)


Abacus (UK)

"OutProsys are the only offshore agents we would ever use." (Customer Survey - 03Nov08)
Ian Laken (Director of Operations)


Compuscan (Southern Africa)

"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 29Oct08)
Frank Lenisa (Marketing Director)


MHA Management Holdings (SA)

"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 28Oct08)
Shaun Pesskin (Managing Director)


Trutac (UK)

"TruTac have worked in partnership with OutProsys for over 7 years. The data capture services they provided us over this period have been of an excellent quality combined with a consistant turnaround delivery of less than 24 hours. The management team at OutProsys has always been ready and willing to adapt their service supplied as our business needs have changed. They have also offered support through new software development as it has become necessary. I would have no hesitation in recommending their data capture and data analysis services to other businesses and organisations that require an accurate and reliable level of document processing." (Customer Survey - 08Nov07)
Lorna Deans (Operations Manager)


Abacus (UK)

"OutProsys always provides our document processing work on time and to a high level of quality, which is a big improvement on other offshore BPO suppliers we have used previously. We have been using OutProsys for the past 5 years, this has allowed us to significantly optimise the cost, quality and schedule of delivery of our document processing business. When visiting their facilities we have been impressed by the working environment and management structure which inspires confidence in their service. We would be happy to provide any further information required and confirm that we will continue to work exclusively with OutProsys where we have an offshore data processing requirement." (Customer Survey - 08Nov07)
Ian Laken (Director of Operations)


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